Privacy Policy

Emma Pott Counselling and Psychotherapy is committed to providing her clients, prospective clients and the users of my website with an open and honest experience. I work hard to ensure that your privacy is maintained and that any data that you do share with me is carefully looked after. Emma Pott Counselling and Psychotherapy is responsible for your personal data and, for the purposes of GDPR, is the data controller.  If you have any questions at all please do not hesitate to contact me.

This privacy notice provides you with details of how I collect and process your personal and non personal data through your use of my site   Personal data refers to any data capable of identifying you and non personal data refers to anonymised data.

By providing me with your data, you warrant to us that you are over 13 years of age.

Contacting Emma Pott Counselling and Psychotherapy:

Emma Pott, Willow Health, 4 Paris Parklands, Railton Road, Guildford, GU2 9JX

I would like to make sure that the data I hold about you is accurate and up to date. Please let me know if at any time your personal information changes.

In this document I have provided accurate information about all of the data I collect, why I collected it,  legal grounds and also what I do with it.  I have made reference to where the data is stored which should be read in conjunction with our entire Privacy Policy. Please contact me if you have any questions at all.


1. What Personal Data Is Collected And Why?

I only request personal information for the purpose that it was intended or a similar activity.

Personal data is requested from me to fulfil our contractual obligations and to manage the day to day normal business activities.  If you are unable or choose not to provide me with the data if and when requested I may not be able to fulfil our contractual obligations and the product or service may be cancelled.  I will never share your personal details with any third-party for their own use.

  1. Enquiry Data is collected so that I may communicate to you. The legal grounds for me processing this data is legitimate interests.
  2. User Generated Data is data that you have chosen to post on our website, for example a comment to a blog post, a product review or enquiry form. The legal grounds for me processing this data is legitimate interests.
  3. Personal Information Data is collected so that I may process a purchase or a request to purchase.  The legal grounds for me processing this data is the fulfilment of my contractual obligation with you or the creation of a future contract with you.
  4. Other.  Under GDPR it may be deemed that your IP address constitute personal data because it could be used to identify you or in whole or part. The legal grounds for me processing your IP is legitimate interest since this helps to keep our website safe. I process your IP address for security reasons to protect my website for malicious attacks and hacks.  I may cross reference your IP with the IP’s of blacklisted users and if a match is found I may add your IP to the blacklist and prevent further access to you.

I may process your personal data without your knowledge or consent where this is required or permitted by law.


2. What Non-Personal Data is Collected and Why?

  1. Preference Data is collected to enable the website to perform and to be administered correctly. My lawful ground for this processing is legitimate interests.
  2. Statistical Data is collected so that I may provide a fully functioning website that helps my business to communicate core message to relevant persons. The legal grounds for me processing this data is legitimate interests.
  3. Marketing Data is collected to allow me to grow my business and provide a better service to my clients.  The legal grounds for me processing this data is legitimate interests.


 3. Marketing and Advertising

I will never contact you with marketing or advertising communications


4.  Third Party

We may have to share your personal data with the parties set out below:

  1. Service providers who provide IT and system administration services.
  2. Professional advisers including accredited supervisor of my therapeutic practice, regulatory body or if required to disclose by law. 
  3. Government bodies that require me to report processing activities.

Subject Access Requests

Anyone whose personal information I process has the right to know:

  • What information I hold and process on them
  • How to gain access to this information
  • How to keep it up to date
  • What I am doing to comply with the GDPR


They also have the right to prevent processing of their personal data in some circumstances and the right to correct, rectify, block or erase information.

Individuals have a right under the Act to access certain personal data being kept about them on computer and certain files.  Any person wishing to exercise this right should apply in writing to:

Emma Pott

Willow Health

4 Paris Parklands

Railton Road



The following information will be required before access is granted:

Full name and address

Relationship with client / Emma Pott Counselling & Psychotherapy